Thank you for shopping at Formal Crush. We want you to know that we do not entertain cancellation requests once you have placed an order because we immediately forward your order for customisation and further process.


However, you can request a refund within 3 days only if you received the damaged product from our end. Please make sure you record an unboxing video for an easy refund.

We will reimburse you no later than 14 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.


Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:
The Goods are in the original packaging.

The clear unboxing video is recorded as proof.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.


Returning Goods

You are responsible for the cost and risk of returning the Goods to us. You should send the Goods to the following address:


25, Mayur Complex, 2nd Floor, Faridi Nagar, Lucknow - 226015

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.



Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: